![]() ![]() The software is no good to me if it damages files when it recovers them. If you have any more suggestions I'm open to them. This damaged file is an audio interview I did with someone overseas so it is irreplaceable and I cannot record it again. As I said before, I even sent it to a professional audio editor (at great expense) and even he couldn't do anything with it. Most of them wouldn't play even in the preview option *just kept coming up with a message saying "Error: could not initialise".*Īnd I have tried playing the file on other audio equipment. I've done as you've suggested and tried to recover the file from the photos option (which took over 5 hours), but I could not find it in amongst the recovered files. Once it was recovered it wouldn't even play in the preview either BEFORE I saved it to the computer. You said saving the recovered file to my computer could have damaged it. If you are satisfied with the recovered file then revert back to us for more information to save the recovered files. (shortened this bit - my post was too long) Please follow the below mentioned steps to recover the deleted/lost. We hope you recover the original deleted/lost data following the below procedure. ![]() We would also like to inform you that Remo Software has "Recover Photos" option which is specially designed and coded to recover the media files. Also like to inform you that open the recovered WMV files in different media players and check for the files whether they could be played perfectly. We always recommend the customers that not to save any fresh data to drive after the data loss. There might be a chance that the files got corrupted due to the saving of the fresh data to your drive so this might be the reason for not playing the recovered WMV files. We would like to inform you that, in the above statement you have mentioned that you have saved the fresh data to your computer hard drive after the data loss situation. Yes, I have successfully saved data since the data loss. I'm trying to recover them from my computer hard drive. ![]() I can recover audio files but they will not play. All I know is that the files are unplayable once they are recovered. I don't know the exact cause of the data loss. Once we get these details we can assist you further to recover your files.įeel free to contact us for further assistance. Were you able to find the files in the demo version? Have you tried the demo version before purchasing the full version? May I know the scanning option you have selected in the software? (Recover Files,Recover Photos or Recover Partition/drives) May I know whether you have used the drive to save any data after this data loss situation? ![]() Ĝould you please tell me from which drive you are looking to recover data? Ĝould you please tell me the file types you are looking to recover? Ĝould you please tell me the problem that you are facing? May I know the exact cause for data loss? We would like to know some details about the issue you are facing with the software: But we can assist you to recover your files if you could provide some details. We would like to inform you that we do not provide refund until there is an unresolvable bug or issue with the software. We apologize for the inconvenience caused to you. I've tried everything I can, but it keeps recovering the files in a damaged state. So because the software isn't fit for the reason I bought it, I would like to have a refund of my purchase price. I sent one of the recovered files to a professional audio editor and he said he'd never seen a file do that before and he couldn't do anything with it either. The software can find them all but they are all damaged in that they will only play for 30 seconds and then stop, even though the info for the recordings still state that they should be over one hour long. I bought this product to recover lost WMA audio files. So now I'm left with software that doesn't work and no refund.īelow I've pasted my whole support conversation with them. They didn't repair it so I wanted a refund. They wouldn't give it but said they would repair the file if I sent it to them. I got in touch with support at Remo Recovery Software and asked for a refund. It could recover files but the files were damaged and unusable. I purchased Remo Recovery Software (basic) a few weeks ago. Remo Recovery Software Doesn't Work and Customer Service Stinks ![]()
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